Customer Service & CRM Specialist – B2B Logistics Location: Cairo, Egypt Company: Bisfor Logistics Employment Type: Full-time About the Role Bisfor Logistics, a member of Earn Rocket Investment Holding, is seeking a proactive Customer Service & CRM Specialist to manage customer inquiries, coordinate sales follow-ups, and support the company’s digital marketing activities in Egypt. This is a client-facing role combining B2B customer service, CRM management, sales coordination, and digital marketing. The successful candidate will serve clients in Egypt, as well as Morocco-based clients seeking shipping and logistics services from Egypt, while coordinating closely with our Moroccan team. Key Responsibilities Prepare and publish professional content across the company’s social media and digital channels. Receive and respond to inquiries through phone, email, Whats App, social media, and other digital channels. Understand clients’ shipping requirements and collect the information needed to prepare accurate quotations. Follow up consistently with prospects and existing clients until inquiries are converted, closed, or properly documented. Manage and regularly update the CRM with leads, customer information, quotations, follow-up activities, and outcomes. Coordinate with the operations and commercial teams to provide clients with accurate pricing, shipment options, and service updates. Act as the main coordination point between customers in Egypt and the Moroccan team. Support Morocco-based clients who need sourcing, shipping, or logistics services from Egypt. Maintain strong relationships with existing B2B customers and identify opportunities for repeat business. Manage incoming leads generated through digital marketing campaigns. Support the planning and execution of basic B2B marketing campaigns. Track customer-service and lead-conversion performance and prepare periodic management reports. Identify common customer concerns and recommend improvements to the customer journey and follow-up process. Required Qualifications Bachelor’s degree in Business Administration, Marketing, Logistics, Communications, or a related field. Minimum 2–4 years of relevant experience in B2B customer service, CRM, sales coordination, account management, or digital marketing. Experience in logistics, freight forwarding, import/export, e-commerce, or supply chain services is strongly preferred. Practical experience using CRM systems and managing customer pipelines. Good understanding of digital marketing, social media management, and lead generation. Strong communication, negotiation, organization, and follow-up skills. Ability to coordinate effectively across different countries and internal departments. Excellent Arabic and good professional English. French would be an advantage, particularly for communication with the Moroccan market. Proficiency in Microsoft Office and common digital communication tools. Ideal Candidate We are looking for someone who:Is customer-focused but also commercially driven. Takes ownership of inquiries and follows them through to completion. Is comfortable communicating with business owners and corporate clients. Can combine relationship management with structured CRM discipline. Understands that responding to inquiries is only the beginning—the real value comes from consistent follow-up and conversion. Can work independently while remaining closely aligned with the Egyptian and Moroccan teams. Key Performance Indicators Performance will be assessed based on:Response time to customer inquiries. Quality and accuracy of CRM records. Lead follow-up completion rate. Inquiry-to-quotation and quotation-to-client conversion rates. Customer satisfaction and retention. Number and quality of qualified B2B leads generated. Digital content consistency and engagement. Effectiveness of coordination with the Moroccan team. How to Apply Interested candidates should send their CV with the subject line:“Customer Service & CRM Specialist – Cairo”Candidates are encouraged to include examples of B2B accounts, CRM activities, or digital marketing campaigns they have previously managed.