NAOS CX is Hiring French-Speaking Medical Customer Service Agent

We are hiring French-Speaking Customer Service Agents to support clients in the medical field . The ideal candidate should have a background in pharmacy, veterinary medicine, or biological sciences and experience with customer service.

Key Responsibilities

• Manage inbound inquiries from customers in French (with English support when required)
• Provide accurate information regarding medical products and procedures
• Resolve concerns with empathy and professionalism
• Log all interactions into the system and follow up when needed
• Ensure high-quality service and meet performance KPIs

Requirements

• Fluency in French and very good English (minimum B2 level)
• Bachelor s degree in Pharmacy, Veterinary Medicine, or Biological Sciences
• Prior experience in customer service preferred
• Knowledge of medical terminology and basic medical procedures
• Strong communication skills and the ability to empathize with customers
• Ability to work efficiently in a fast-paced environment
• Attention to detail and problem-solving skills
• Open to Moroccan, Algerian, and Tunisian candidates

Working Hours & Schedule

• Morning shifts (start between 9:00 AM and 10:00 AM end at 7:00 PM)
• 5 working days per week
• 2 fixed days off: Saturday & Sunday

Desired Candidate Profile

Requirements

• Fluency in French and very good English (minimum B2 level)
• Bachelor s degree in Pharmacy, Veterinary Medicine, or Biological Sciences
• Prior experience in customer service preferred
• Knowledge of medical terminology and basic medical procedures
• Strong communication skills and the ability to empathize with customers
• Ability to work efficiently in a fast-paced environment
• Attention to detail and problem-solving skills
• Open to Moroccan, Algerian, and Tunisian candidates