• Job Purpose

• The Account Manager (Partner Relationship Manager) is responsible for developing, managing, and strengthening strategic relationships with partners and key stakeholders. The role focuses on ensuring partner satisfaction, identifying growth opportunities, and driving successful collaboration between internal teams and external organizations.

• The ideal candidate will have strong relationship management skills, business development experience, and the ability to manage multiple partnerships and projects while achieving organizational objectives.
  

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  Key Responsibilities
  
  1. Partner Relationship Management

• Build and maintain strong, long-term relationships with existing partners and stakeholders.

• Act as the main point of contact to ensure effective communication and collaboration.

• Understand partner needs, provide solutions, and ensure a high level of satisfaction.

• Identify opportunities to increase engagement and strengthen partnerships.
  

• 2. Business Development & Partnership Growth

• Identify and develop new partnership opportunities aligned with company objectives.

• Manage partnership discussions, negotiations, and agreements.

• Support the development of strategic partnerships, including proposals, contracts, MOUs, and service agreements.

• Explore opportunities for joint initiatives, collaborations, and business growth.
  

• 3. Communication & Coordination

• Coordinate with internal teams including marketing, operations, and capacity-building teams to deliver successful partner initiatives.

• Conduct regular meetings, follow-ups, and performance reviews with partners.

• Ensure partners are updated on company activities, services, and opportunities.
  

• 4. Account Management & Reporting

• Monitor partner performance, engagement levels, and overall satisfaction.

• Prepare reports, presentations, and insights related to partnership activities.

• Analyze feedback and recommend improvements to enhance partner experience.

• Maintain accurate records of accounts, activities, and communications.

Requirements

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

• 3–5 years of experience in Account Management, Business Development, Partnership Management, or Client Relations.

• Proven experience managing relationships with clients, partners, or stakeholders.

• Experience in sales, negotiation, and developing business opportunities.

• Experience managing multiple projects and priorities simultaneously.

Skills & Competencies

• Strong communication, presentation, and interpersonal skills.

• Excellent negotiation and relationship-building abilities.

• Strong problem-solving and strategic thinking skills.

• Ability to develop and maintain professional networks.

• Strong organizational and project management skills.

• Ability to work independently and collaborate effectively with different teams.

• Knowledge of capacity-building, training programs, or partnership development is a plus.

• High level of adaptability and cultural awareness.