Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, specializing in high value, innovative customer service solutions. The company focuses on customized, consultative services that address each client’s unique business needs and help them concentrate on their core activities. With global coverage and a strong understanding of diverse cultures, ETISAL International integrates industry best practices and state-of-the-art technologies into its service offerings. The organization places strong emphasis on quality, transparency, flexibility, integrity, and a passion for service, continuously striving to exceed client expectations and enhance operational standards. Role Description This is a full-time, on-site role for English Customer Support Agents based in Cairo. The role involves handling inbound and outbound customer interactions via phone, email, and chat, providing accurate information, resolving inquiries, and troubleshooting issues in a timely and professional manner. Agents will document all interactions in the customer support systems, follow established procedures and scripts, and escalate complex issues when necessary. Daily responsibilities also include maintaining up-to-date knowledge of products and services, meeting performance targets related to quality and productivity, and contributing to a positive, collaborative team environment. Agents are expected to uphold ETISAL International’s standards for customer satisfaction and represent the company’s values in every interaction. Qualifications Candidates should possess strong English communication skills, including clear speaking, active listening, and professional writing. Candidates should possess customer service skills such as empathy, problem-solving, conflict resolution, and a customer-focused mindset. Candidates should possess basic computer and technical skills, including proficiency with office software, CRM or ticketing systems, and fast, accurate typing. Candidates should possess organizational skills, including time management, attention to detail, and the ability to follow processes and document work accurately. Candidates should possess interpersonal and teamwork skills, including reliability, adaptability, and the ability to work under pressure in a fast-paced environment. Previous experience in call centers, BPO, or customer support is preferred but not mandatory; fresh graduates are encouraged to apply. High school diploma or equivalent required; a university degree in a relevant field (e.g., Business, Communications) is an advantage. Willingness to work in shifts, including evenings, weekends, and holidays if needed, and to comply with company policies and performance standards.