Company description

Portaluna, a Morgans Originals hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.

Job description

Manage recreation team:
Lead, train, and supervise recreation team ensuring they deliver excellent customer service and adhere to hotel policies.
Create work schedules for associates, ensuring appropriate coverage for activities and facilities.
Monitor team performance, provide feedback, conduct training, and handle performance-related issues in collaboration with the Recreation Manager.
Foster a positive team environment and motivate associates to provide high-quality guest experiences.

Coordinate recreation activities and programs:
Organize and oversee a variety of recreational programs and events, such as fitness classes, pool activities, sports, arts and crafts, games, and outdoor excursions.
Develop new and innovative recreational activities based on guest interests and feedback, ensuring programs align with the hotel's brand and guest demographic.
Manage the scheduling and implementation of activities to maximize guest participation and satisfaction.

Ensure guest satisfaction:
Provide excellent customer service, engaging with guests and ensuring their recreational needs are met.
Respond to guest feedback and concerns related to recreational activities, resolving any issues promptly and professionally.
Create memorable experiences for guests by ensuring that recreational activities are fun, safe, and engaging.
Assist in the planning and execution of special events or themed activities to attract guests and enhance their stay.

Maintain recreation facilities:
Ensure that all recreation facilities, including pools, fitness centers, sports areas, and equipment, are clean, safe, and well-maintained.
Conduct regular inspections of recreational facilities and equipment, addressing any maintenance or safety concerns.
Collaborate with the housekeeping and maintenance teams to ensure the upkeep of recreation areas and the availability of necessary supplies and equipment.

Safety and risk management:
Enforce safety regulations and ensure that associates are trained in emergency procedures and first aid.
Monitor the safety of guests participating in recreational activities and ensure that associates follow safety protocols.
Address any accidents or incidents promptly, ensuring proper documentation and follow-up.

Budgeting and inventory management:
Assist in managing the recreation department's budget, ensuring that activities and programs remain within budgetary limits.
Oversee the procurement and inventory management of recreational equipment, supplies, and promotional materials.
Monitor costs related to recreational activities, making recommendations for improvements or cost-saving measures.

Promote hotel recreational offerings:
Assist with the marketing and promotion of recreational activities to hotel guests, both in-house and prospective guests.
Develop promotional materials and collaborate with the hotel’s marketing team to highlight the hotel’s recreational programs and facilities.
Provide information to guests about available activities, helping them plan and book events or services.

Administrative tasks:
Assist with preparing reports on recreational activities, guest feedback, and team performance.
Manage reservations and bookings for recreational activities, ensuring smooth coordination of services.
Maintain accurate records of guest participation, department schedules, and operational expenses.

Additional responsibilities:
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

Abilities / key competencies / skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

• Leading myself
• Positive orientation
• Operational decision making
• Self-development & management
• Leading others
• Developing an empowered team
• Leading an engaged and diverse team
• Communication
• Leading the business
• Advocating guest passion
• Business planning and analysis
• Business improvement and change

Experience / certificates / education
Experience: At least 3-5 years of experience in recreation or leisure management, preferably in a hotel or resort setting.
Education: A degree in hospitality management, recreation management, or a related field is preferred.

Skills & attributes:

• Strong leadership and team management skills, with the ability to motivate and manage a diverse team.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Creative and resourceful, with the ability to design and implement engaging and innovative recreational programs.
• Financial acumen with the ability to manage budgets and monitor expenses.
• Knowledge of health and safety regulations as they pertain to recreation and leisure activities.
• Proficient in using recreation management software, Microsoft Office Suite, and other relevant systems.
• Proficient in Microsoft Office Suite and recreation management software.

Language:
Excellent reading, writing and oral proficiency in English language.
Ability to speak other languages and basic understanding of local languages will be an advantage.

Additional information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.