Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

Assist guests with all inquiries, both hotel and non-hotel related.
Attend shift briefings to ensure hotel activities and operational requirements are known.
Maintain good relationship with Airport Authority, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date.
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
Manage guests’ mails, messages, courier services and parcel postage as requested by guests.

Qualifications

• Exceptional in Bahasa Indonesia and English (verbal and written).
• An active member of a local/international Hotel Concierge Association is preferred.
• Confident public presence with high EQ and impeccable manners.
• Calm, intuitive, and gracious in high-stress or high-touch scenarios.
• Skilled in Opera Cloud, MS Programs, Teams, and transportation logistics.
• Cultural sensitivity and adaptability to global clientele.
• Flexible with working hours and ability to work with tight deadlines and high-pressure environment.
• Physical ability to lift moderate weight, stand and walk for extended periods.