Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking an Infrastructure Operations Engineer to provide second-level (L2) support for Office IT infrastructure services. This role involves end-to-end ownership of critical backend systems, ensuring high availability, performance, and service continuity in line with agreed SLAs. The role requires independent problem-solving, strong technical judgement, and proactive engagement with stakeholders in a complex enterprise environment.

What you’ll do

• Provide L2 operational support for Office IT infrastructure services, including Global Active Directory, ADFS, AD Connect, Office 365, and licence management.
• Manage backend server platforms, ensuring system availability outside of planned outages.
• Perform daily health checks, troubleshoot incidents, and resolve assigned trouble tickets within SLA.
• Own supported services end-to-end, including performance, capacity, and configuration management.
• Participate in crisis management, coordinating escalations with vendors and internal stakeholders when required.
• Engage with customers at both management and professional levels, tracking requirements, feedback, and service issues.
• Communicate status updates effectively with technical leads, authentication teams, and cross-functional stakeholders.
• Contribute to service improvement initiatives, operational assessments, and change management processes (including CAB).
• Deliver operational reports, scorecards, and backlog updates within agreed timelines.

Who you are

• Hold a BSc in Engineering or Computer Science.
• Bring 2–4 years of experience in IT operations or infrastructure support.
• Demonstrate strong hands-on experience with Microsoft Office 365 (MCSA certification mandatory; MCSE desirable).
• Possess solid expertise in Windows Server 2016/2019 and Microsoft SQL environments.
• Are confident in troubleshooting complex issues and using PowerShell scripting.
• Have ITIL Foundation certification (OSA and RCV certifications are advantageous).
• Communicate clearly and effectively in spoken and written English.
• Work collaboratively, show a strong sense of ownership, and operate with integrity.
• Are comfortable supporting systems in a large-scale, production environment and working with diverse, international teams.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to complex enterprise-scale IT infrastructure within a global organisation.
• Opportunities to contribute to service improvement and transformation initiatives.
• A collaborative, multicultural working environment that values continuous learning and accountability.
• The chance to build deep technical expertise across Microsoft infrastructure technologies.

What skills you will learn

• Advanced infrastructure operations and service ownership in a global environment.
• Incident, problem, and change management aligned to ITIL best practices.
• Stakeholder engagement and customer management at multiple organisational levels.
• Operational reporting, SLA management, and service performance optimisation.

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.