Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a detail-oriented and professional Front Desk, Rooms Controller to join our hospitality team in Cairo, Egypt. In this role, you will be the backbone of our front desk operations, managing room inventory, coordinating guest services, and ensuring seamless check-in and check-out experiences. You will work collaboratively with housekeeping, maintenance, and management teams to optimize room availability and maintain exceptional guest satisfaction. This position requires someone who is organized, efficient, and committed to delivering outstanding customer service in a fast-paced hotel environment.

• Manage front desk operations, including guest check-in, check-out, and room assignments
• Monitor room inventory and occupancy status using hotel management systems
• Coordinate with housekeeping and maintenance teams to ensure room readiness and maintenance schedules
• Process and manage reservations, modifications, and cancellations accurately
• Address guest inquiries and resolve room-related issues promptly and professionally
• Maintain accurate administrative records and documentation related to room assignments and guest information
• Communicate effectively with guests regarding room availability, amenities, and hotel services
• Ensure compliance with hotel policies and procedures regarding room management and guest services
• Assist with special requests and coordinate additional services for guests
• Support the front desk team during peak hours and busy periods
• Generate reports on room occupancy, maintenance issues, and operational metrics

Qualifications

• 2+ years of experience in front desk operations or hotel management
• Proficiency with hotel management systems and room management software
• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving abilities and attention to detail
• Professional demeanor and customer-focused mindset
• Ability to work collaboratively with cross-functional teams
• Knowledge of hotel operations and guest service standards
• Multilingual capabilities (Arabic and English required; additional languages a plus)
• Preferred: Experience with multiple hotel management platforms
• Preferred: Experience in conflict resolution and guest complaint management

Additional information

Your team and working environment:

• A passionate and inspired team that creates unique experiences for all they meet.
• We recognize and celebrate our team and individual success.

Hotel overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.

The spectacular reception leads the way to 543 elegantly designed rooms, suites, restaurants, bars and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical aspects of position (include but are not limited to):

• Constant standing and walking throughout shift.
• Occasional ascending or descending ladders, stairs and ramps.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.