Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this role

We are seeking an individual to support the integration, implementation and delivery of services, products, tariffs and promotions within billing and front-end systems. This role combines system configuration, quality assurance, and testing activities across key applications within the Vodafone Customer Care and Billing (CCB) platform, ensuring accurate delivery and performance of business services.

What you’ll do

• Perform quality management activities, including defining test cases, creating test customers, executing batch test scenarios, and validating test invoices
• Execute regression testing for Product Service Manager (PSM) and Customer Billing Manager (CBM) package deliveries
• Analyse test results for services, products, tariffs, promotions, and layout configurations
• Maintain and update technical documentation and the team knowledge base
• Ensure availability of applications and hosted servers across UNIX platforms
• Troubleshoot and resolve database-related issues
• Execute standard operational requests related to ALM and Totalview
• Support the delivery and validation of business rules and layout requirements within billing systems

Who you are

• Holds a degree in engineering, computer science, or a related field
• Possesses 1–3 years of experience in IT operations or engineering
• Demonstrates strong knowledge of BSS and OSS systems
• Has solid expertise in Oracle relational databases, SQL, UNIX, Linux, and Perl
• Familiar with MS Office tools and documentation methodologies
• Understands billing systems and their operational context
• Works effectively both independently and collaboratively across teams
• Communicates clearly and manages time and priorities efficiently
• Approaches challenges with a logical, inquisitive, and solution-oriented mindset
• Maintains motivation and initiative in a fast-paced, results-driven environment
• Holds relevant database and/or Unix/Linux certifications (preferred)
• Brings hands-on experience with testing tools (advantageous)

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on critical billing systems within a global telecommunications environment
• Exposure to end-to-end service delivery and system integration processes
• Collaboration with cross-functional teams across technology and business areas
• A supportive environment focused on continuous learning and improvement
• Experience working with globally recognised platforms and tools

What skills you will learn

• Advanced testing and quality assurance techniques for billing systems
• Practical expertise in BSS/OSS environments and telecom processes
• Database troubleshooting and optimisation skills
• System integration and service delivery lifecycle understanding
• Stakeholder collaboration and technical documentation best practices

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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