Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this role

We are seeking an experienced professional to lead the delivery of service transition projects and programmes across the business operations & transformation portfolio, with a key focus on the VOIS service line. The role is responsible for ensuring that business outcomes are achieved on time, within budget, and to agreed quality standards, while driving execution excellence, stakeholder alignment, risk management, and continuous improvement of transition methodologies across VOIS, local markets, and group functions.

What you will do

• Lead and own the delivery of transition requirements across a portfolio of projects and programmes.
• Apply VOIS transition methodology, ensuring governance, documentation, controls, and deliverables meet required standards.
• Manage programme execution within agreed scope, budget, timelines, and quality expectations.
• Build and maintain strong relationships with senior stakeholders, including business owners, programme leads, vendors, system integrators, local markets, and group functions.
• Provide accurate and transparent reporting on project health, risks, issues, dependencies, and delivery progress.
• Identify risks, opportunities, and interdependencies early, working with stakeholders to define mitigation plans and remove blockers.
• Apply Agile, Lean, Waterfall, and SAFe principles where appropriate to enhance delivery discipline and business value.

Who you are

• Brings strong experience in operations, service delivery, transition management, or programme/project delivery.
• Demonstrates the ability to work across cross-functional initiatives involving business, technology, delivery, and external partners.
• Possesses confident stakeholder management skills, including managing senior escalations with clarity and professionalism.
• Comfortable navigating ambiguity and complexity, translating unclear requirements into structured delivery plans.
• Skilled at influencing outcomes across virtual, matrix, and cross-cultural teams.
• Demonstrates a strategic mindset with strong attention to detail and a focus on delivery outcomes.
• Shows cross-cultural awareness when working with global stakeholders.
• Applies an Agile mindset with a practical understanding of Lean and process management approaches.
• At least 3-5 years in transition, service delivery, or programme/project delivery.
• Holds working knowledge of IT architecture, implementation, and service readiness activities.
• Holds recognised certifications such as PMP, Prince2, or CSM; additional Agile certifications (e.g. SAFe) are advantageous.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead complex, high-impact transition programmes across global markets.
• Exposure to senior stakeholders and cross-functional teams within VOIS and the wider Vodafone Group.
• A collaborative environment that encourages continuous improvement and innovation in delivery methodologies.
• The chance to shape and enhance transition frameworks and governance practices.
• Contribution to strategic objectives including business growth, productivity, and improved time-to-market.

What skills you will learn

• Advanced programme and transition management techniques in a global delivery context.
• Expertise in governance frameworks, delivery assurance, and risk management practices.
• Enhanced stakeholder engagement and influencing capabilities across senior leadership levels.
• Practical application of Agile, SAFe, Lean, and hybrid delivery models.
• Broader understanding of telecom operations, IT architecture, and service readiness processes.

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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