Company Description Naguib Selim is a long-established provider of premium home textiles and décor, trusted for over 30 years for its quality craftsmanship and refined designs. The company offers a wide range of products, including luxurious curtains, upholstery, cushions, and decorative accents that combine classic elegance with contemporary style. Collections are carefully curated to deliver both comfort and aesthetic appeal, supporting projects from single room refreshes to full home transformations. With a strong focus on durability, beauty, and customer satisfaction, Naguib Selim continues to serve generations of clients across Egypt. The company is based in Egypt and brings inspiration and high-quality décor solutions to homes nationwide.
Job Summary:The Senior Learning & Development Specialist is responsible for designing, implementing, and evaluating learning and development initiatives that enhance employee capability and support business objectives. The role focuses on identifying training needs, developing learning solutions, driving leadership and functional development programs, and fostering a culture of continuous learning across both retail operations and head office functions.
Key Responsibilities:Learning Strategy & Training Needs Conduct Training Needs Analysis (TNA) in collaboration with business leaders and HR Business Partners. Develop annual learning and development plans aligned with organizational objectives. Design learning roadmaps for retail, operations, and corporate functions. Support succession planning and talent development initiatives through targeted learning interventions. Training Design & Delivery:Design, develop, and facilitate engaging instructor-led, virtual, and blended learning programs. Develop learning materials, facilitator guides, participant manuals, and e-learning content. Deliver training programs covering leadership, customer service, sales excellence, product knowledge, onboarding, compliance, and soft skills. Facilitate workshops, induction programs, and management development initiatives. Retail Learning & Development Design and implement learning programs for store employees, supervisors, and store management. Develop sales capability, customer experience, and service excellence training. Partner with retail operations to improve employee productivity, customer satisfaction, and operational excellence. Conduct regular store visits to assess learning effectiveness and identify development opportunities. Support new store openings by coordinating onboarding and operational training programs. Performance & Learning Effectiveness Measure training effectiveness using KPIs, participant feedback, assessments, and business outcomes. Analyze learning data and prepare reports highlighting training impact and recommendations. Continuously improve learning programs based on evaluation results and business feedback. Stakeholder Management Collaborate with department heads, HR, and business leaders to identify capability gaps. Manage relationships with external training providers and learning partners. Coordinate training logistics, schedules, budgets, and learning calendars. Learning Systems & Administration Maintain learning records and training documentation. Support Learning Management System (LMS) administration and reporting. Ensure compliance with mandatory learning requirements and organizational policies. Qualifications Required Experience5–8 years of experience in Learning & Development. Retail industry experience is mandatory. Proven experience designing and delivering training programs for frontline retail teams, store management, and corporate functions. Strong understanding of retail operations, customer service, and sales capability development. Skills & Competencies Strong instructional design and facilitation skills. Excellent presentation and communication skills. Experience conducting Training Needs Analysis (TNA). Knowledge of adult learning principles and blended learning methodologies. Experience in leadership development, sales training, customer service, and retail operations. Strong stakeholder management and influencing skills. Ability to analyze learning data and measure training effectiveness. Proficiency in Microsoft Office and Learning Management Systems (LMS). Strong project management, planning, and organizational skills. Ability to manage multiple projects and meet deadlines. Willingness to travel to retail stores and regional locations as required.