Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that align with each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International emphasizes best practices and advanced technologies to help partners enhance service quality and focus on their core business. The company is committed to transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and seeks team members who contribute to first-class service and continuous operational improvement. Role Description This is a full-time, on-site role based in Cairo for Upselling Customer Support Agents. In this role, team members handle inbound and outbound customer interactions, respond to inquiries, and provide clear, accurate information about products and services. Agents identify customer needs, recommend relevant upgrades or additional services, and guide customers through the upselling process in a consultative and ethical manner. Daily tasks include managing customer accounts, documenting interactions in CRM systems, following up on leads, and meeting individual and team performance targets. The position also involves collaborating with supervisors and colleagues, adhering to company policies and quality standards, and participating in ongoing training to stay updated on offerings and customer service best practices. Qualifications Strong customer service skills, including active listening, empathy, and problem-solving. Effective communication skills, both spoken and written, with the ability to explain offers clearly and persuasively. Sales and upselling abilities, including basic negotiation, objection handling, and closing techniques. Comfort with technology, such as CRM or contact center systems, and basic computer literacy. Ability to work in a fast-paced environment, manage time efficiently, and adapt to changing priorities. Team-oriented mindset, reliability, and a professional attitude when dealing with customers and colleagues. Previous experience in customer support, call centers, or sales is an advantage. High school diploma or equivalent; further education in business, communications, or related fields is beneficial. Availability to work full-time on-site in Cairo, including shift-based schedules if required.