Company Description Panache Chocolatier is a premium brand specializing in luxury chocolates and oriental sweets, recognized for its refined craftsmanship and elegant product offerings. Founded in 2002 in the heart of Cairo, the company has grown into a respected name for high-quality confectionery. Panache is committed to using carefully selected, finest ingredients sourced from around the world to deliver exceptional taste and presentation. The brand focuses on creating a distinguished customer experience, combining artisanal techniques with contemporary design. Team members join a culture that values quality, attention to detail, and pride in delivering memorable products to discerning customers.
Role Description The Retail Sales Specialist is a full-time, on-site role based in New Cairo, responsible for delivering an elevated in-store experience while achieving strong sales results. On a day-to-day basis, the role includes welcoming customers, understanding their needs, presenting product options, and offering informed recommendations on chocolates and oriental sweets. The specialist handles point-of-sale transactions, maintains product displays, monitors stock levels, and ensures that the boutique is clean, well-organized, and visually appealing. The position involves responding to customer inquiries, resolving issues promptly, and providing consistent, high-quality service that reflects the brand’s premium standards. The role may also participate in promotions, tastings, and special events to drive sales and strengthen customer relationships, with a high salary package reflecting performance and expertise.
Qualifications
Strong customer-facing capabilities, including Customer Service and Interpersonal Skills, to build rapport and provide a welcoming, professional experience. Proven Retail Sales experience with an ability to meet or exceed sales targets and effectively manage point-of-sale activities. Solid Product Knowledge and willingness to learn about ingredients, flavor profiles, and pairings to offer accurate, engaging recommendations. Clear and confident Communication skills to explain product features, handle questions, and support a premium brand image. Previous experience in luxury retail, hospitality, or food & beverage is highly beneficial. Ability to stand for extended periods, work flexible shifts (including weekends and holidays), and manage fast-paced customer traffic. Attention to detail, reliability, and a commitment to maintaining high standards of presentation, hygiene, and professionalism. High school diploma or equivalent; additional training in sales, retail management, or hospitality is an advantage.