Job Description

Roles & Responsibilities

Job Description: Assist the Retail Area Manager in planning and implementing strategies to attract customers Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory Participate in employee performance evaluation and identifying hiring and training needs Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates Monitor retail operating costs, budgets and resources Suggest sales training programs and techniques Communicate with clients and evaluate their needs Handle complaints from customers Create reports, analyze and interpret retail data, like revenues, expenses and competition Conduct regular audits to ensure the store is functionable and presentable Make sure all employees adhere to company s policies and guidelines

Desired Candidate Profile

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 6 8 years of experience in the fashion retail industry, including at least 2 years in a supervisory or managerial role.
• Strong understanding of retail operations, customer service standards, and basic financial management principles.
• Excellent numerical and analytical skills with the ability to prepare, interpret, and analyze reports, sales data, and spreadsheets.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Strong leadership, team management, and organizational skills.
• Excellent interpersonal, communication, and relationship-building abilities.
• Good command of spoken and written English.
• Strong problem-solving and decision-making skills.
• Flexible to work shifts, weekends, and public holidays as required by business needs.