Job description

Job Description

 Conduct regular operational audits across entire Operations to ensure full compliance with
company policies, SOPs, and service standards.
 Monitor compliance related to uniforms, safety equipment, company assets, mobile applications,
, attendance, and operational procedures, identifying and reporting any violations.
 Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related
documentation, and contractual compliance to ensure accuracy and adherence to agreed
standards.
 Investigate operational violations, misuse of company assets, policy breaches, and process
deviations, providing detailed reports and recommendations for corrective and preventive
actions.
 Prepare compliance reports, audit findings, and performance dashboards, highlighting trends,
recurring issues, and improvement opportunities for management.
 Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet
teams to ensure timely resolution of audit findings and successful implementation of corrective
action plans.
 Support the development and continuous improvement of operational SOPs, compliance
checklists, and audit frameworks to strengthen operational governance.
 Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively
implemented across all operational sites..

 Own the governance of the vendor penalty process by auditing penalty applications, ensuring
full adherence to the approved penalty scheme, identifying discrepancies, and recommending
corrective actions when required.

 Bachelor's degree in Business Administration, Operations Management, Logistics, or a related
field..
 2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail
Operations,
 Experience conducting operational audits and compliance reviews is highly preferred Strong
analytical and investigation skills with excellent attention to detail.
 Excellent reporting and communication skills.
 Advanced proficiency in Microsoft Excel; Power BI is a plus.
 Ability to work independently, conduct field visits, and manage multiple operational locations.