Job Description
Roles & Responsibilities
Company Description Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.
Job Description Responsibilities
Team Leadership & Management: Supervise, train, and develop the bar team to ensure they consistently deliver high-quality service and adhere to operational standards. Maintain a positive and motivated team environment through coaching, mentoring, and feedback. Oversee daily bar operations, ensuring efficient service and timely delivery of drinks to guests.
Beverage Expertise & Innovation: Develop and curate creative cocktail menus that align with the restaurant's concept and guest preferences. Keep up to date with the latest trends in the beverage industry, including new cocktail styles, spirits, and mixology techniques. Ensure that bartenders are knowledgeable about the beverage menu, including drink ingredients, preparation techniques, and ideal pairings. Provide recommendations to guests on specialty cocktails, wines, and other beverages.
Guest Service Excellence: Ensure that all guests receive a memorable experience through personalized service, attention to detail, and an engaging approach. Handle guest complaints or concerns promptly and professionally, ensuring swift resolution while maintaining high levels of guest satisfaction. Foster strong relationships with regular guests, understanding their preferences and ensuring personalized service.
Inventory & Stock Management: Oversee bar inventory, ensuring that the necessary supplies are stocked, including spirits, wine, and other beverages. Coordinate with purchasing and suppliers to maintain stock levels, track usage, and order supplies as needed. Conduct regular inventory checks and manage stock rotation to prevent wastage and ensure cost-effective use of resources.
Health & Safety Compliance: Enforce all health, safety, and hygiene standards in the bar area, ensuring compliance with local regulations and internal policies. Ensure the bar area is kept clean, organized, and safe for both staff and guests at all times. Supervise the safe handling of alcohol, including monitoring guest consumption and preventing over-service.
Upselling & Revenue Generation: Promote upselling of premium spirits, cocktails, and wine selections to enhance guest satisfaction and increase bar revenue. Introduce innovative drink specials or themed promotions to boost sales and attract guests.
Administration & Reporting: Manage daily cash handling, including the accurate processing of payments, tips, and transactions. Prepare daily, weekly, and monthly reports related to bar sales, inventory, and staff performance. Collaborate with management on budgeting, cost control, and revenue generation strategies.
Training & Development: Conduct regular training sessions for bar staff to improve product knowledge, service standards, and mixology skills. Ensure that all staff are well-versed in customer service practices, health and safety standards, and company policies.
Special Events & Promotions: Plan and coordinate bar events, promotions, and themed nights to increase guest engagement and revenue. Work closely with other departments (e.g., marketing and events) to organize and execute special events that feature signature cocktails or exclusive beverages.
Problem Resolution & Continuous Improvement: Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service. Collect and act on guest feedback to continuously improve the quality of service and experience. Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.
Additional Responsibilities: Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
Qualifications
Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself Positive Orientation Operational Decision Making Self-Development & Management
Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication
Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change
Experience/Certificates/Education
Experience: Minimum of 1-2 years in a supervisory role in bar operations, preferably in a high-end bar / restaurant or a luxury hospitality environment. Extensive knowledge of mixology, spirits, wines, and cocktail preparation.
Education: Bachelor s degree in Hospitality Management, Business Administration, or a related field.
Skills & Attributes: