Job Description

Roles & Responsibilities

SCOPE: Sales person managing Leisure, Corporate or Group accounts within the Sales & Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings. Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group & travel trade segments through existing clientele and key prospects. Assisting to and cooperating with the Director of Sales / Director of Sales & Marketing in reaching the targeted goals as defined in the Sales & Marketing Plan.

OVERALL OBJECTIVES The job of Sales Executive is executed satisfactorily when: The Hotel achieves its Financial Objectives. The Sales team that the person works with achieves their Revenue Objectives. The person achieves their Personal Objectives.

MAIN RESPONSIBILITIES Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events. Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events. Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor. Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt. Apply the Kempinski MICE SOP s from Group Enquiry to Contracting. Ensure the ideal and most effective utilization of the Meeting and Conference Rooms. Carry out site inspections with potential MICE clients in coordination with the Field Sales department. Realize up sell possibilities to meet and surpass Group & Event budget goals. Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards. Create activities to ensure ongoing maintenance of bookings. Generate proper proposals and contracts. Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues. Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups & Events Coordinator). Ensure a proper handover of the converted business to the Event Manager / Groups & Events Coordinator with all relevant information forwarded. Introduce the Event Manager / Groups & Events Coordinator to the client. Conduct Exit Interviews with important customer after their event asking for future business. Cross-sell to other hotels within the Kempinski Group (and GHA). Regular competition checks. Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue. Properly maintain LOS/CAN and UNC business. Further administrative tasks and other possible assigned duties. Perform any other duties as assigned to them by management.

Desired Candidate Profile

• University Degree or Hotel Apprenticeship.
• Minimum one (1) year experience in a Sales position, preferably in a 5 star hotel.
• Ability to work and communicate in a multinational environment: Local language excellent oral and written skills (as applicable) English excellent oral and written skills Additional language - beneficial