Job Description

Roles & Responsibilities

The Telecom Technician is responsible for maintaining and ensuring the optimal operation of telecommunications systems across Cairo Metro Line 3, including stations, tunnels, and depots. This includes systems such as radio, intercom, CCTV, fire detection, public address, clocks, passenger information displays, voice recording, and network cabling. The technician will conduct preventive and corrective maintenance, troubleshoot faults, supervise contractors, and ensure all activities comply with safety and operational standards.

RESPONSIBILITIES/DUTIES

Maintenance & Technical Tasks

• Conduct preventive and corrective maintenance on telecom systems, including telephone, CCTV, PIS, intercom, fire detection, and clock systems.
• Respond to faults promptly and carry out emergency repairs to minimize service interruptions.
• Install, test, and commission telecom equipment and ensure systems are functioning properly.
• Perform safety checks and diagnostic tests on telecom and networking hardware.
• Use test equipment and tools to calibrate, diagnose, and repair faults in telecom devices.

Supervision & Reporting

• Assist telecom supervisors in daily activities and minor modifications across all Line 3 sites.
• Supervise subcontractors to ensure maintenance plans are executed accurately and safely.
• Ensure telecom maintenance activities are documented and reported precisely to management.

Inventory & Tools Management

• Maintain inventory of telecom spare parts and order required supplies.
• Ensure tools and testing equipment are in good working condition and safely stored.
• Maintain cleanliness and order in working and storage areas.

Safety

• Adhere to appliance standards, safety protocols, and Health and Safety regulations.
• Monitor for environmental and safety hazards and report incidents to Executive Maintenance.
• Support compliance with all applicable laws and internal policies regarding telecom operations.

General Duties

• Accurately report tasks, issues, and maintenance activities to relevant stakeholders.
• Undertake any additional duties as assigned by the supervisor or management.
• Flexibility to work night shifts, weekends, and emergency call-outs when required.

Safety Responsibilities

• Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
• Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
• Be mindful that Safety, Security, and Environmental protection are everyone s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.

Desired Candidate Profile

• High school diploma or equivalent required.
• Vocational training or certification in Electronics, Telecommunications, or related field preferred.
• Strong understanding of telecom/light current systems (e.g., CCTV, PIS, intercom, fire alarms, radio).
• Basic networking knowledge and experience working with structured cabling.
• Ability to read and interpret technical diagrams, layouts, and blueprints.
• 3-5 years of hands-on experience in telecom or electronic system maintenance, preferably in a railway or infrastructure environment.
• Proven experience in troubleshooting, installation, and maintenance of telecom systems.
• Accountability & Responsibility: Takes ownership of tasks and delivers high-quality work with minimal supervision.
• Attention to Detail: Maintains accuracy in fault diagnosis, reporting, and documentation.
• Problem Solving: Applies logic and initiative to resolve system malfunctions effectively and efficiently.
• Communication & Collaboration: Communicates clearly with colleagues, supervisors, and contractors. Works well in a team environment.
• Adaptability & Resilience: Maintains performance under pressure and adjusts to shifting priorities or emergencies.
• Time Management: Plans and prioritizes workload efficiently, especially in a shift-based environment.
• Technical Curiosity & Learning: Willingness to learn and adapt to new telecom technologies and maintenance practices.