Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

• Deliver engaging and effective learning sessions using a range of methods such as digital tools, in-person training, and coaching approaches. 
• Act as a development consultant, promoting the adoption of learning platforms such as Vodafone University.
• Adapt and localise learning content to meet specific business and cultural requirements.
• Collaborate with internal teams and external partners to deliver learning priorities and initiatives.
• Work closely with HR shared services teams to support training administration and enablement.
• Serve as a key point of contact for stakeholders including HR, business teams, and global L&D colleagues.
• Identify learning needs through audits and provide insights to functional experts.
• Track and report on training progress and learner performance.
• Deliver upskilling and cross-skilling programmes to support workforce capability growth.
• Monitor training outcomes and highlight gaps to improve training-to-performance conversion.
• Facilitate feedback and coaching sessions to enhance learner performance and engagement.
• Work flexibly across rotational shifts, including early and late hours as required.

• A learning professional with experience in delivering training programmes and facilitating knowledge transfer.
• Fluent in German (written and spoken), with strong communication and presentation skills.
• Comfortable engaging with diverse audiences and building strong professional relationships.
• Skilled in using digital tools and virtual platforms to enhance learning experiences.
• Able to understand organisational strategy and align learning initiatives accordingly.
• Knowledgeable in coaching techniques and adult learning principles, with relevant certifications considered beneficial.
• Experience as a language instructor or in multilingual training environments is advantageous.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to deliver impactful learning experiences across diverse teams and geographies.
• Exposure to global stakeholders and collaboration across Vodafone’s international network.
• Continuous professional development in learning design, facilitation, and coaching practices.
• Hands-on experience with advanced learning platforms and digital training tools.

• Advanced facilitation and presentation techniques in multilingual environments.
• Stakeholder management and cross-functional collaboration.
• Learning needs analysis and training effectiveness measurement.
• Digital learning delivery and virtual facilitation skills.
• Coaching and performance improvement methodologies.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

• LinkedIn: VOIS LinkedIn
• Facebook: VOIS Facebook
• Instagram: VOIS Instagram
• You can also chat with our employees to learn more about our projects: VOIS Employee Chat