Job Description

Roles & Responsibilities

Purpose The Protection of Family Links Field Officer supports the implementation and monitoring of ICRC restoring family links (PFL) activities. S/he ensures that the visitors and/or callers leave with a positive impression of the ICRC and that the ICRC understands the visiitors and/or callers needs and can respond to them appropriately.

Accountabilities & functional responsibilities

• Develops and maintains contacts with separated families, or families of missing and/or other enquirers.
• Understands their situation, needs and requests, in the framework of the Cairo Delegation strategy and under the supervision of the line manager.
• Implements Protection Family Links activities according to the guidelines; in particular, collection of tracing cases and its corresponding follow-up and ensures a proper documentation and information sharing with relevant stakeholders.
• Performs internal and external follow-up of individual cases under the supervision of the line manager.
• Receives visitors and/or calls and ensures that visits and/or calls are appropriately followed up and receive a timely response.
• Carries out filing and archiving tasks in line with standard procedures.
• Assists in institutional exercises relating to planning, budgeting and monitoring programs.
• Represents the ICRC in an appropriate way and prepares and reports on and follow up on internal and external meetings, also prepares, participates in and reports on all aspects of field visits.
• Develops and maintains contact with humanitarian and civil society organizations, service providers, external stakeholders, in line with the requirements of their manager.
• Translates or interprets upon request.
• Carries out administrative tasks relating to the follow-up of Protection Family Links field assignments.

Desired Candidate Profile

• University degree or relevant professional experience.
• Computer skills..
• Typically, 3-5 years experience in the field of social, political or economic sciences or similar.
• Experience with the ICRC or another humanitarian agency an asset.
• Experience as a social worker, case worker or similar in a humanitarian organization an asset.
• Excellent command spoken and written of English and Arabic.