Job Description

Roles & Responsibilities

We are seeking Associates and Senior Associates Atlassian Engineers to join our growing team. In this role, you will play a key part in designing, implementing, and supporting Atlassian solutions primarily Jira, Jira Service Management (JSM), and Confluence with a strong focus on ITSM implementations, automation, and cloud transformation. You will work closely with clients and internal stakeholders to deliver scalable, secure, and business aligned Atlassian solutions. The role sits within the Cloud Service Delivery function, based in Cairo, collaborating with delivery teams and client transformation programs across the PwC Global Network, including Germany UK and the Netherlands.

Key Responsibilities

As an Atlassian Engineer, you will:

• Design, implement, and support Atlassian Cloud and Data Center solutions, with a strong emphasis on Jira Service Management (ITSM) use cases
• Lead and contribute to ITSM implementations in JSM, including incident, problem, change, request, and asset management
• Configure and manage Jira projects and workflows
• Manage and optimize Confluence spaces, templates, permissions, and knowledge base structures
• Implement and maintain Assets / Insight (CMDB) configurations and integrations
• Develop and maintain automations, scripts, and API based integrations with third party systems
• Perform and support large scale cloud migrations for Jira and Confluence, including pre migration assessments and post migration optimization
• Troubleshoot complex technical issues related to performance, security, integrations, and user experience
• Support daily operational tickets and service requests, ensuring adherence to best practices and Atlassian standards
• Collaborate closely with other engineers, developers, architects, and project managers across global teams
• Contribute to continuous improvement, documentation, and knowledge sharing within the Atlassian practice

Desired Candidate Profile

Required Qualifications & Experience

• Bachelor s degree in Computer Science, Computer Engineering, or a related field
• 2+ years of experience in application technical support, Atlassian administration, or Atlassian development (additional experience expected for Senior Associates)
• Strong hands on experience with Jira, Jira Service Management, and Confluence
• Proven experience implementing ITSM solutions in JSM
• Experience working with Assets / Insight, APIs, and advanced automations
• Hands on experience with cloud migrations, including DC to Cloud and Cloud to Cloud
• Experience with Atlassian REST APIs, Forge, and scripting/automation tools
• Solid understanding of IT service management (ITIL concepts) and Agile methodologies
• Strong communication, stakeholder management, and problem solving skills
• Professional proficiency in English

Desirable Qualifications

• Atlassian Certification, such as: ACP 620 (Managing Jira Cloud Projects) ACP 120 (Atlassian Certified Professional: Jira Administration for Cloud)
• Experience working in large enterprise or global delivery environments
• Exposure to enterprise integrations, reporting, and governance models
• Experience with Atlassian Marketplace apps and plugin development

At PwC, The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviors make up our global leadership framework, The PwC Professional . The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

• Whole leadership : The ability to lead yourself and others to make a difference and create a positive impact in a responsible, authentic, resilient, inclusive and passionate manner.
• Global acumen: The ability to operate and collaborate effectively with a mindset that transcends boundaries and embraces diverse perspectives.
• Technical and Digital : Focus on fast growing technologies and how to make use of them towards digital transformation.
• Business acumen: The ability to bring business knowledge, innovation and insight to create distinctive value for clients and PwC.
• Relationships: The ability to build relationships of high value which are genuine and meaningful.