Job Description

Roles & Responsibilities

SCOPE: Sales person managing Leisure, Corporate or Group accounts within the Sales & Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings. Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group & travel trade segments through existing clientele and key prospects. Assisting to and cooperating with the Director of Sales / Director of Sales & Marketing in reaching the targeted goals as defined in the Sales & Marketing Plan.

OVERALL OBJECTIVES The job of Sales Executive is executed satisfactorily when:

• The Hotel achieves its Financial Objectives.
• The Sales team that the person works with achieves their Revenue Objectives.
• The person achieves their Personal Objectives.

MAIN RESPONSIBILITIES

• Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.
• Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events.
• Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
• Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt.
• Apply the Kempinski MICE SOP s from Group Enquiry to Contracting.
• Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
• Realize up sell possibilities to meet and surpass Group & Event budget goals.
• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
• Create activities to ensure ongoing maintenance of bookings.
• Generate proper proposals and contracts.
• Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups & Events Coordinator).
• Ensure a proper handover of the converted business to the Event Manager / Groups & Events Coordinator with all relevant information forwarded.
• Introduce the Event Manager / Groups & Events Coordinator to the client.
• Conduct Exit Interviews with important customer after their event asking for future business.
• Cross-sell to other hotels within the Kempinski Group (and GHA).
• Regular competition checks.
• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
• Properly maintain LOS/CAN and UNC business.
• Further administrative tasks and other possible assigned duties.
• Perform any other duties as assigned to them by management.

Desired Candidate Profile

• University Degree or Hotel Apprenticeship.
• Minimum one (1) year experience in a Sales position, preferably in a 5 star hotel.
• Ability to work and communicate in a multinational environment: Local language excellent oral and written skills (as applicable) English excellent oral and written skills
• Additional language - beneficial