Company Description Max AB is the fastest-growing B2B business in the retail industry in Egypt. Established in 2018 as an E-commerce platform allowing local underserved merchants and mom-and-pop shops in Egypt and Morocco to grow, increase their revenues, and enhance their own quality of life. Max AB strives to empower retailers who want to maximize their revenues. In addition to its e-commerce services, Max AB introduced Max AB Cash in 2021. Max AB Cash is a fintech service that enables local merchants to accept payments for various services that their end customers may require. This feature allows retailers to offer a more comprehensive shopping experience to their customers by facilitating secure and convenient payment transactions. Driven by our merchant-obsessed mindset and our sense of social responsibility, we are working our way to achieving sustainable development goals while creating a socially responsible business that makes the world a better place where everyone can be included.
About the Role:To handle customer inquiries through calls, chat, and tickets in a professional and efficient manner, ensuring high customer satisfaction, accurate data entry, and adherence to company policies and service quality standards.
What You’ll Do :
Handling inbound and outbound customer interactions. Resolving customer issues and complaints. Providing accurate information about products and services. Meeting performance KPIs (AHT, CSAT, Quality, Productivity). Maintaining proper documentation for all interactions.
What We’re Looking For:
6 months –2 years in Customer Service or related field Strong Customer service principles and Call center operations Experience in user CRM systems . Clear communicator and collaborative .