Job Purpose

The Quality Coordinator is responsible for coordinating operational and commercial activities between Sales, Finance, Warehouse, Procurement, Service, and Quality departments to ensure the smooth execution of customer orders, contracts, invoices, collections, and service-related activities. The role focuses on tracking transactions, resolving operational issues, ensuring compliance with company procedures, and maintaining accurate reporting and documentation.

Key Responsibilities

1. Coordinate customer orders and purchase orders from receipt through completion.
2. Review and monitor open purchase orders and follow up until closure.
3. Follow up governmental tenders, direct orders, and procurement requests.
4. Coordinate with Finance regarding invoices, collections, and outstanding balances.
5. Track customer contracts, supply agreements, and related documentation.
6. Monitor warehouse requests, inventory transactions, and stock-related activities.
7. Prepare monthly reports related to tenders, consumption, invoicing, and operational performance.
8. Ensure proper documentation and compliance with company procedures.
9. Coordinate with all internal departments to resolve operational issues and ensure customer satisfaction.

10. Support continuous process improvement initiatives and recommend solutions to enhance sales operations efficiency.

11. Maintain accurate records of customer orders, quotations, contracts, and supporting documentation.