Job Description

Admissions & Enrollment

• Handle all nursery inquiries from prospective parents through phone calls, WhatsApp, social media, and walk-ins.
• Schedule and conduct nursery tours for prospective families.
• Explain nursery policies, programs, fees, and procedures clearly to parents.
• Manage the child registration and enrollment process.
• Maintain accurate records of admissions, waiting lists, and student files.
• Follow up with prospective parents regarding admissions and vacancies.
• Prepare and organize enrollment documents and contracts.

Parent Communication

• Serve as the main point of contact between the nursery and parents.
• Respond to parent inquiries professionally and promptly.
• Share important announcements, reminders, newsletters, and event information with parents.
• Support positive parent relationships and maintain high customer service standards.
• Coordinate communication regarding settling-in schedules, events, activities, and child updates.

Daily Connect & Documentation

• Update children’s daily information on the Daily Connect application.
• Document daily activities, meals, naps, diaper changes, learning experiences, and important notes.
• Take photos of children during activities and upload them to Daily Connect and Google Photos.
• Ensure all uploaded content follows nursery policies and maintains confidentiality and professionalism.

Administrative Duties

• Maintain organized digital and physical records.
• Assist with attendance tracking and daily sign-in/sign-out procedures.
• Support fee collection follow-ups and invoice distribution when required.
• Coordinate with teachers and management regarding student information and parent concerns.
• Assist the Academics & Events Manager in planning and organizing nursery events, celebrations, and activities.

Marketing & Social Media Support

• Support the nursery’s social media presence by sharing activity highlights and event content with the Marketing Manager.
• Assist in creating promotional material including brochures, flyers, etc.
• Help maintain a positive and professional nursery image.

Job Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Strong written and spoken English is essential.
• Excellent communication, interpersonal, and organizational skills.
• Confidence in working with parents, staff, and vendors.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).