Job title: IT Support Engineer - Shared Service Center
Overview:
Responsible for installation and maintenance of workplaces, networks, office equipment and related software to ensure effective and efficient operating of IT environment and smooth operations for customer’s business.
Key Responsibilities:• Install, configure and maintain all required hardware and software.• Install and manage workplace hardware (PC/laptop) and office equipment. Manage, maintain, and update onsite and customer site copiers, printers, and scanners.• Manage and configure Microsoft products (Windows, Office 365 client).• Troubleshoot and resolve user OS and workplace issues locally and via remote access tools. Receive support requests, diagnose the problems and work on solution to ensure smooth operations.• Install and maintain local networks. Conduct network troubleshooting to segregate and identify general network problems.• Work with the ITSM solution. Ensure all applications changes follow the IT change management process.• Evaluate IT business processes, anticipate requirements, uncover areas for improvement, develop and implement solutions.• Stay up to date on the latest process and IT advancements to automate and improve deployed solutions and IT processes.• Take part in creating and updating IT processes regulations and technical documentation.• Perform other duties as assigned
Qualifications:Education: Bachelor's degree in information technology, computer science, software engineering, or a related field.
Experience / Skills:•Minimum 3 years’ experience in a position of IT support/administration.•Proven experience in installation, configuration and maintenance of workplace hardware (PC/laptop), local networks, office equipment and related software.•Proven experience in MS products (Windows, Office 365) administration and configuration. Experience in working with Azure and/or AWS cloud will be an advantage. Microsoft O365 or Azure certifications will be also an advantage.•Experience in working with and administration of the ITSM solution.•Professional Certificates preferred.•Excellent English is a must