Job description

• Supervise and manage the daily operations of all collection branch offices to ensure achievement of delinquency reduction and recovery targets across the assigned portfolio.
• Monitor collectors’ performance and review productivity and compliance indicators to ensure adherence to quality standards, company policies, and regulatory requirements.
• Implement and oversee collection procedures and recovery strategies to ensure all collection activities are conducted in accordance with legal and ethical standards.
• Handle escalated customer complaints and negotiate repayment arrangements for high-risk and sensitive accounts to ensure resolution of cases and maximization of recovery rates.
• Train, coach, and mentor collection team leaders and collection staff to ensure continuous enhancement of operational skills, productivity, and overall team performance.
• Follow up on write-off, settlement, and restructuring cases in coordination with concerned departments to ensure timely resolution and proper recovery actions
• Prepare and present periodic collection performance reports, including recovery results, roll-rate analysis, and action plans to support management decision-making and performance improvement initiatives.

Preferred candidate

Years of experience

No experience required