دوام كامل
Conectys -
مصر , القاهرة
--
Company
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تفاصيل الوظيفة

الخبرة ٢ الى ٤ سنوات
الراتب Confidential
توظيف دوام كامل
التعليم Not Specified","translations":{"name":{"ar":"غير محدد","en":"Not Specified
التصنيف خدمة العملاء

Your responsibilities:

  • Assist clients with inquiries via live chat and email, ensuring timely, accurate, and professional responses.
  • Deliver an efficient and excellent customer service experience aligned with company standards.
  • Develop strong knowledge of the company’s platform, products, and market conditions, staying up to date with industry trends.
  • Manage and follow up diligently on inquiries and complaints from current and prospective clients.
  • Understand customer needs deeply and translate insights into constructive feedback and practical solutions for internal stakeholders.
  • Ensure smooth frontline operations by identifying discrepancies, potential risks, or unusual situations and escalating them to management promptly.
  • Actively seek opportunities for continuous improvement that will enhance team performance, workflows, and operational efficiency.

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حول Conectys
مصر, القاهرة
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