Job Description

Monitor stock levels and ensure inventory accuracy through regular audits

Coordinate inbound and outbound shipments with logistics providers

Receipt, storage, and dispatch of goods

Monitor stock levels and ensure inventory accuracy through regular audits

Coordinate with logistics providers for efficient delivery and pick-up schedules

Respond to customer messages and inquiries on social media platforms (e.g., Facebook, Instagram)

Provide prompt, polite, and professional customer support in English

Moderate and manage communication flow to ensure a consistent brand voice and timely responses

Collaborate with customer service and sales teams to resolve issues quickly

Use courier software to schedule, track, and manage shipments

Ensure accurate order processing and shipping documentation

Coordinate with courier companies to solve delivery issues and delay

Job Requirements

2–5 years of experience in warehouse or logistics operations

Good / Excellent English communication skills

Experience in handling social media messaging for customer service is a strong advantage

Familiarity with courier and warehouse management software (e.g., Aramex, DHL, FedEx systems)

Good organizational and time management skills