Job Description:

Cairo, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361

Full time 40 hours per week

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

How you’ll help us make health happen

We're looking for a highly experienced Senior Billing Team member to join our growing finance team in Cairo. Supporting Bupa's sales ledger support function you'll bring your credit control expertise and command of both Arabic and English languages to the fore. Here you'll be responsible for:

• Management of a team and to train new team members on system functionality.
• Ensure that any identified control weaknesses are escalated to the UK Sales Ledger team, particularly around segregation of duties, money laundering and financial crime concerns and access controls within the payments process.
• Be the point of contract for issue resolution offshore.
• Manage a portfolio of billing tasks.
• Ensure up to date knowledge of funding streams available to customers.
• Ensure resident record has been completed fully in line with documentation received.
• Set up billing accounts in line with contracts received and ensure accuracy.
• Ensure payment methods in line with business policy on account set up.
• Appropriate sign off obtained in line with business processes for credit notes, loss of income etc.
• Fee uplifts are made on a timely basis.
• Maintaining Bupa customer account balances.
• Handle the unapplied collection list to clear outstanding receivables.
• Liaising with customers to ensure effective credit control.
• Ensuring adherence to regulatory standards, such as Anti-Money laundering compliance and sanction compliance.
• Take ownership of the enquiries and liaise between departments/ suppliers/ intermediaries to provide a 'seamless service' to customers.
• Take accountability for the daily administrative tasks required in line with set service standards and process parameters.
• Ensure that receipts from customers are being managed on a daily basis in line with agreed processes and service targets.
• Ensure the timely reconciliation of accounting and statements as required and investigation of unreconciled items are resolved within agreed SLAs.
• Identify opportunities, whether system based, process based or
  performance based to reduce debtor volumes, improve efficiency and
  improve customer experience.
• Where required support other parts of Finance, e.g. assisting with the
  clearance of bank reconciling items.

What you'll bring:

• Excellent verbal and written command of both Arabic and English.
• Appropriate candidate should have at least 3 years’ experience in billing or credit control.
• Management experience preferable.
• A track record of achieving and exceeding targeted business results/KPIs, including achievement and evidence of high volume transactional work.
• Highly numerate with ability to process financial data quickly, and strong attention to detail.
• Experience of dealing directly with customers and communicating to them in a clear, concise and professional manner.
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
• Track record of working effectively within a team environment.
• Track record of achieving and exceeding targeted objectives.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

End Date: February 20, 2026

For further information, and to apply, please visit our website via the “Apply” button below.