Company Description

ETISAL International is a prominent Business Process Outsourcing (BPO) company operating across the Middle and Far East. With a strong focus on understanding and addressing unique customer needs, ETISAL provides tailored, innovative solutions to support its partners in delivering exceptional services to their clients. By combining global expertise, cultural awareness, and best practices in various industries, ETISAL ensures superior service quality and client satisfaction. The company values human capital, prioritizing transparency, flexibility, integrity, and excellence to exceed expectations. ETISAL employs advanced technologies and strives to enhance operational standards continuously.

Role Description

This is a full-time, on-site Customer Service role for the Dubai Account (English B2) located in Cairo, Egypt. The Customer Service Representative will handle both voice and non-voice interactions, ensuring professional support, addressing inquiries, resolving customer issues, and maintaining an exceptional customer experience. The role includes effective management of customer communications via phone, email, or chat, while adhering to company policies and service standards.

Qualifications

Strong skills in Customer Support and Customer Service Proficiency in delivering excellent Customer Satisfaction and maintaining positive Customer Experience Exceptional Phone Etiquette and effective communication skills Fluent in English (minimum B2 level) Ability to work in an on-site environment and handle multiple communication channels (voice and non-voice) Strong problem-solving skills and ability to manage challenging situations effectively High levels of professionalism, empathy, and commitment to providing quality service

Net Salary: 17K EGP Location: Abbassia, cairo Open to Graduates, gap yearrotational shifts 2 Days off Immediate start Fully Paid training Social & Medical insurance