Company Description RAYA Customer Experience (RAYA CX) specializes in next-generation business process outsourcing (BPO) and customer experience management for clients across various industries. Since 2001, RAYA CX has partnered with Fortune 1000 companies across North America, Europe, the Middle East, and Africa, delivering exceptional customer service, technical support, and global services. Operating from highly skilled labor markets, the company leverages advanced technology, robust strategies, continuous improvement, and innovation to provide a comprehensive range of outsourcing solutions. RAYA CX is committed to empowering businesses to achieve streamlined operations and superior customer satisfaction.
Role Description This is a full-time, on-site Solutions Architect position located in Cairo, Egypt. The Solutions Architect will be responsible for designing and implementing technical solutions that align with business objectives. The role involves collaborating with stakeholders to understand requirements, creating integration solutions across platforms, and evaluating systems to ensure alignment with organizational needs. The individual will also provide consulting services and support teams in delivering scalable, efficient, and innovative software solutions.
Qualifications Strong expertise in Solution Architecture and Integration to design comprehensive and scalable systems. Proficiency in Software Development, including experience with relevant programming languages and frameworks. Skills in Consulting to effectively collaborate with stakeholders and provide strategic recommendations. In-depth understanding of Business Processes and the ability to map them to technology solutions. Strong problem-solving abilities and a focus on innovative and efficient solutions. Excellent communication and collaboration skills, with the ability to work in cross-functional teams. Bachelor's degree in Computer Science, Software Engineering, or a related field is required. Experience with enterprise-level projects or within the BPO industry is a plus.