Jobs / IT Jobs / IT Support Officer
Full Time
Enterprise Consultancy Services - ECS -
Egypt , Cairo
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Enterprise Consultancy Services - ECS
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Job Details

Experience 3 to 5 years
Salary Confidential
Employment Full Time
Education Not Specified","translations":{"name":{"ar":"غير محدد","en":"Not Specified
Category Research
  • Provide first-line technical support to end-users, resolving hardware, software, and network issues promptly and professionally.
  • Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment in accordance with company standards.
  • Monitor and respond to IT support tickets, ensuring timely resolution and clear communication with users.
  • Troubleshoot and resolve issues related to operating systems, business applications, and connectivity.
  • Assist in the setup and maintenance of user accounts, permissions, and access rights in Active Directory and other systems.
  • Document support activities, solutions, and best practices to enhance the knowledge base and improve future response times.
  • Collaborate with IT team members to escalate and resolve complex technical problems.
  • Support the implementation of IT policies, security protocols, and compliance requirements.
  • Conduct routine system checks, backups, and preventive maintenance to ensure optimal performance.
  • Provide training and guidance to users on IT tools, security awareness, and best practices.

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Egypt, Cairo
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