About the Role We are looking for a Customer Solutions Specialist to join our growing team. This role sits at the heart of the customer experience. You will work closely with customers to understand their needs, guide them through the system, and ensure they are fully enabled to use the platform effectively. This is a hands-on, customer-facing role that requires strong communication skills, problem-solving ability, and a solid understanding of Saa S systems.
Key Responsibilities Customer Support & Issue Resolution Act as a primary point of contact for customers via tickets, calls, and messages. Troubleshoot system issues and provide clear, timely solutions Escalate complex cases when needed while maintaining ownership until resolution. Ensure high customer satisfaction and adherence to SLAs. Product Demos & Solution Guidance Deliver system demos to new and existing customers Explain product features, workflows, and best practices clearly Tailor demos based on customer use cases and business needs Implementation & Configuration Support customers during system implementation and setup Assist with configuration based on agreed workflows and requirements Validate readiness before go-live and flag risks early Onboarding & Training Lead customer onboarding sessions and walkthroughs Ensure customers understand how to use the system effectively Provide guidance on adoption, usage, and day-to-day operations Customer Enablement & Follow-up Monitor customer usage and proactively identify gaps or issues Support customers post-go-live to ensure smooth adoption Document common issues, solutions, and best practices
Required Skills & Qualifications1–3 years of experience in Real-Estate customer support, customer success, implementation, or a similar Saa S role Strong communication skills (spoken and written) Ability to explain technical concepts in a simple, customer-friendly way Experience delivering product demos or customer training Strong problem-solving and troubleshooting skills Comfortable working with CRM or Saa S platforms Ability to manage multiple customers and priorities at the same time
Nice to Have Experience in Saa S, CRM, or enterprise software Background in customer success, solutions consulting, or implementation Experience working with real estate, sales, or marketing systems Familiarity with ticketing systems and SLAs
What We’re Looking For Customer-first mindset Strong sense of ownership and accountability Organized, detail-oriented, and reliable Comfortable speaking to customers and leading sessions Willingness to learn and grow with the product
What We Offer✅Opportunity to work on a fast-growing Saa S product✅Exposure to customer support, demos, implementation, and onboarding✅Clear growth path into Solutions roles✅Collaborative and supportive work environment✅Social & Medical Insurance✅Wellness Allowance (Gym & wellness activities)
If you enjoy working with customers, solving problems, and helping teams succeed using technology, this role is for you.