Follow up on achieving the objectives of the Customer Service department.

Identify customer needs, provide clear information, and offer suitable solutions or alternatives.

Build and maintain strong relationships with existing and potential clients.

Schedule and conduct regular meetings with clients to ensure satisfaction with services provided.

Identify customer needs, provide clear information, and offer suitable solutions or alternatives.

Provide professional advice to customers regarding suitable upgrades to enhance satisfaction levels.

Schedule and conduct regular meetings with clients to ensure satisfaction with services provided.

Identify customer issues and complaints and provide effective and timely solutions.

Coordinate with internal departments (Finance, Sales, Engineering, and Top Management) to meet customer requirements.

Follow up on all contract delivery notes and required actions.

Create and maintain a complete customer file including contracts, ID copies, and all related documents.

Follow up on customer requests such as modifications, rescheduling, cancellation, transfer, or assignment until completion.

Send regular project/site updates to customers on a monthly basis.

Coordinate unit handover with site engineers and follow up on internal modifications if applicable.