- Provide remote and on-site technical support for hardware, software, and network issues.
- Troubleshoot and resolve IT incidents in a timely and efficient manner.
- Install, configure, and maintain computer systems, printers, and peripheral devices.
- Assist with the setup and support of user accounts, permissions, and passwords.
- Monitor system performance and proactively address potential issues.
- Document technical procedures, solutions, and user guides for future reference.
- Support the deployment and maintenance of security protocols and software updates.
- Collaborate with internal teams to identify and implement IT improvements.
- Respond to service requests and prioritize tasks based on urgency and impact.
- Educate end-users on best practices for IT security and system usage.
Proven experience providing IT support in a freelance or remote capacity.Strong troubleshooting skills for hardware, software, and network issues.Ability to communicate technical information clearly to non-technical users.Familiarity with Windows, macOS, and common office productivity software.Experience with remote desktop tools and ticketing systems.Excellent organizational and time-management abilities.Ability to work independently and manage multiple tasks simultaneously.Strong customer service orientation and problem-solving mindset.Flexibility to provide support outside of standard business hours if needed.Up-to-date knowledge of IT security best practices.