- Handle inbound and outbound calls in a professional and courteous manner.
- Provide accurate information regarding security services and respond to customer inquiries.
- Log and document all customer interactions and transactions in the CRM system.
- Resolve customer complaints efficiently, escalating complex issues to the appropriate department.
- Follow up with clients to ensure their concerns are addressed and satisfaction is achieved.
- Maintain up-to-date knowledge of company products, services, and security protocols.
- Adhere to call center scripts, guidelines, and compliance standards.
- Collaborate with team members to achieve individual and group performance targets.
- Participate in ongoing training and development sessions to enhance service delivery.
- Support other administrative tasks as required by supervisors or management.
1-2 years of experience in a call center, customer service, or related field.Excellent verbal and written communication skills.Ability to handle high call volumes and work in a fast-paced environment.Strong problem-solving and conflict resolution abilities.Proficiency in using call center software and CRM systems.Attention to detail and strong organizational skills.Ability to work flexible shifts, including evenings, weekends, or holidays as needed.Demonstrated ability to work effectively as part of a team.Professional demeanor and a customer-centric attitude.Basic computer literacy, including MS Office applications.