At Teradix, we’re not just building software — we’re building a team that genuinely cares about users, impact, and growth.
We’re looking for a Support Manager to take full ownership of our customer support function and help us scale it the right way.
If you enjoy leading people, improving processes, and working close to real users every day, this role is for you.
What You’ll Be Owning
- Leading and managing the customer support team end to end
- Supporting buyers and suppliers using the Teradix platform
- Managing support across chat, phone calls, and online meetings
- Owning supplier onboarding and delivering step-by-step training sessions
- Setting the tone for service quality, speed, and professionalism
- Coaching the team, prioritizing workload, and building strong support culture
- Creating and improving workflows, KPIs, and best practices
- Acting as the link between customers, product, and management
- Spotting patterns, fixing root causes, and continuously improving the experience
Working Setup
- Working hours: Sunday to Thursday 9:00 AM – 5:30 PM or 8:00 AM – 4:30 PM
- Based in our Maadi office
- 1 day work from home flexibility
Why This Role Is Exciting
- You’re not inheriting a rigid system — you help shape it
- Direct impact on customer satisfaction and company growth
- Daily interaction with enterprise users and real business challenges
- A supportive team, open communication, and zero corporate nonsense
- Clear work hours and healthy work-life balance