Location: Remote
Organization: Fakeeh University Hospital, Dubai

Job Summary

Fakeeh University Hospital,Dubai is seeking qualified and customer-focused Contact Center Executives to support patient services remotely. The ideal candidate will have a medical education background and excellent English communication skills, with the ability to join on short notice.

Key Responsibilities

Handle inbound and outbound patient calls in a professional and empathetic manner

Schedule appointments, manage rescheduling, and provide accurate information on hospital services

Address patient inquiries related to consultations, investigations, and general medical services

Coordinate with internal hospital departments to ensure smooth patient experience

Maintain accurate documentation of all interactions in the hospital system

Follow hospital policies, patient confidentiality, and data protection standards

Meet service quality, productivity, and patient satisfaction benchmarks

Mandatory Qualifications

Educational background in Nursing, Laboratory Sciences, Pharmacy, or any recognized medical/healthcare discipline

Strong spoken English communication skills (Arabic is an added advantage)

Ability to join on short notice

Prior experience in a contact center, call center, or patient services role is preferred

Required Skills & Competencies

Clear and confident telephone etiquette

Patient-centric mindset with strong listening skills

Basic computer literacy and ability to work with hospital systems

Ability to work independently in a remote setup

Professionalism, reliability, and time management

Work Arrangement

Remote / Work from Home

Shift-based schedule as per hospital operations

Need to have own Laptop/Desktop/Headset/Good Wifi connectivity

Why Join Fakeeh University Hospital

Work with a leading healthcare institution in the UAE

Opportunity to contribute to high-quality patient care

Professional and collaborative healthcare environment