We are seeking an experienced Dispatcher Supervisor to oversee daily dispatch operations and lead a team of dispatchers in a fast-paced towing environment. This role is responsible for ensuring efficient truck dispatching, supporting dispatch staff, coordinating with drivers, and maintaining high customer service and operational standards.
Key Responsibilities:
- Supervise and manage daily dispatcher operations and workflow
- Ensure tow requests are assigned efficiently based on location, urgency, and availability
- Coordinate closely with drivers to ensure timely and safe service delivery
- Train, coach, and support dispatchers to maintain high performance and professionalism
- Handle escalated customer issues and ensure prompt resolution
- Monitor performance, maintain accurate records, and prepare operational reports
- Ensure compliance with company policies, safety standards, and industry regulations