- Manage assigned A/R portfolio (insurance and patient balances) and drive timely collections
- Perform aging analysis (0–30 / 31–60 / 61–90 / 90+) and prioritize high-impact accounts
- Execute billing follow-up with payers and TPAs: status checks, escalations, and documentation
- Support denials and underpayment investigation (root cause, required documents, resubmission support)
- Ensure accurate payment posting validation and coordinate corrections with billing/posting teams
- Prepare and issue patient statements and coordinate collection workflows when applicable
- Reconcile A/R sub-ledgers to GL inputs and highlight variances or process gaps
- Coordinate closely with front desk, admissions, medical records, and insurance team to resolve missing data
Build and maintain weekly/monthly A/R reports (aging, collections, denials trends, payer performance)