الوظائف / وظائف تقنية المعلومات / Help Desk Specialist

Help Desk Specialist

La Poire - مصر - القاهرة
الخبرة: ١ الى ٣ سنوات
الراتب: Confidential
توظيف: دوام كامل
النوع: ذكر
التعليم: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures.
قدم على موقع الوظيفة
تاريخ النشر: ١٥ ديسمبر ٢٠٢٥
الناشر: Wuzzuf .com
تاريخ النشر: ١٥ ديسمبر ٢٠٢٥
الناشر: Wuzzuf .com