• Job Summary
  Silk Link (Logistics & Distribution) – a sister company of Arma Group, proudly operating under the umbrella of HSA Group – is looking for a Business Process Analyst to join our growing team.
• The role plays a vital part in optimizing processes across supply chain, sales, marketing, procurement, and distribution. 
• You will act as a bridge between business stakeholders and technology teams, ensuring that workflows are lean, standardized, and effectively supported by enterprise systems. This position is crucial for driving efficiency, reducing costs, accelerating time-to-market, and enhancing customer satisfaction in the fast-paced FMCG industry.

Key Responsibilities

• Map and analyze end-to-end processes across manufacturing, logistics, and retail execution.
• Identify inefficiencies, bottlenecks, and improvement opportunities.
• Lead root cause analysis for issues like inventory, order fulfillment, or forecasting variances.
• Collaborate with cross-functional teams to streamline workflows.
• Support ERP systems (SAP, Oracle, Odoo) and automation initiatives.
• Create SOPs, workflow documentation, and dashboards for management visibility.
• Track KPIs to measure process efficiency and recommend continuous improvements.