Order Management & Coordination

• Receive, review, and process customer purchase orders for equipment, spare parts, and services.
• Verify order terms (pricing, Incoterms, delivery dates, payment terms) against approved quotations and contracts.
• Coordinate with  headquarter and other subsidiaries regarding product availability, lead times, and shipping schedules.

Logistics & Documentation

• Follow up on shipments (imports and exports), ensuring correct shipping instructions and timely delivery to customers.
• Prepare and verify shipping documents (invoices, packing lists, bills of lading, certificates of origin).
• Coordinate with customs brokers, freight forwarders, and couriers to ensure compliance with Egyptian import/export regulations.
• Track shipments and update internal teams and customers on delivery status.

Cross-Functional Collaboration

• Liaise with Sales team to confirm technical/commercial order details.
• Coordinate with After Sales / sales team to ensure spare parts and consumables are delivered on time for maintenance schedules.
• Work closely with Finance to align on invoicing, payment follow-up, and credit limits.
• Support warehouse team in inventory control, backorders, and stock replenishment planning.

Customer & Internal Support

• Respond promptly to customer and internal inquiries regarding order status, delivery timelines, and discrepancies.
• Manage order amendments, cancellations, and returns according to company policies.
• Provide professional customer service ensuring smooth communication and issue resolution.

Reporting & Process Improvement

• Maintain accurate order files and records for audit and compliance purposes.
• Generate regular reports (e.g. order backlog, delivery performance, lead times).
• Identify bottlenecks and suggest improvements in order management workflows to enhance efficiency.