- Provide first-level technical support for hardware, software, network, and system-related issues.
- Respond to support requests via phone, email, and ticketing systems in a timely and professional manner.
- Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
- Troubleshoot basic network connectivity issues.
- Support email configuration for users on desktop and mobile devices.
- Escalate complex issues to senior team members or the System Administrator when needed.
- Document troubleshooting steps, solutions, and system changes in the ticketing system.
- Help maintain inventory of IT equipment and accessories.
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Collaborate closely with the IT team to implement new tools or processes.
Bachelor’s degree in Computer Science, Information Technology, or a related field.1–3 years of experience in IT support or help desk roles.Good understanding of Windows operating systems.Familiarity with Active Directory, user provisioning, and basic network concepts.Experience handling common office applications and email clients (Outlook, email mobile apps, etc.).applicable troubleshooting, communication, and customer service skills.Team player with a positive attitude and eagerness to learn.IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are an advantage.