Role Purpose

Lead, manage, and enhance retail operations across all SPACVIA stores to ensure efficiency, profitability, and a strong brand experience.

Key Responsibilities

1. Store Operations Management

• Supervise daily operations for all branches, ensuring smooth workflow and adherence to procedures.
• Develop, implement, and maintain store SOPs.
• Monitor operational KPIs (sales, conversion rate, UPT, ATV, footfall, returns).
• Conduct regular store visits and performance audits.

2. Inventory & Stock Control

• Ensure accurate stock levels through structured stock-handling processes.
• Coordinate with warehouse and stock teams to minimize discrepancies, mismatches, and shrinkage.
• Oversee stock transfers, replenishment cycles, and aging stock management.
• Lead annual and periodic stock counts, analyze results, and apply corrective actions.

3. Team Leadership & Development

• Manage Store Managers and guide sales teams towards achieving targets.
• Provide coaching and continuous development for operational and sales skills.
• Participate in recruitment, onboarding, and performance evaluations.
• Build a culture of accountability, service excellence, and teamwork.

4. Sales Performance & Customer Experience

• Track store performance daily/weekly/monthly.
• Develop action plans to improve store results and meet sales targets.
• Ensure high customer service standards and resolve escalations when required.
• Implement promotions and campaigns in alignment with marketing.

5. Visual Merchandising (VM)

• Ensure correct execution of visual guidelines across all branches.
• Coordinate with the VM team for seasonal layouts and new collection arrivals.
• Maintain store presentation standards, signage, and product displays.

6. Operational Excellence & Process Improvement

• Identify operational gaps and execute improvements to enhance productivity.
• Streamline staff scheduling and resource allocation.
• Implement loss-prevention measures to reduce shrinkage.
• Standardize reporting, store checklists, and operational workflows.

7. Cross-Department Coordination

• Collaborate with HR, Warehouse, Finance, Buying, and Marketing teams.
• Provide feedback on customer behavior, fast/slow-moving items, and operational needs.
• Ensure smooth communication between stores and head office.