- Provide comprehensive technical support for hardware, software, and network issues to internal users across multiple locations.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment to ensure optimal performance.
- Troubleshoot and resolve complex technical problems, escalating issues to higher-level support or vendors as necessary.
- Monitor system performance and proactively identify potential issues to minimize downtime and disruptions.
- Manage user accounts, permissions, and access rights within various enterprise systems and applications.
- Support the implementation and maintenance of security protocols, including antivirus, firewalls, and data backup solutions.
- Document technical procedures, solutions, and user guides to enhance knowledge sharing and streamline future support.
- Collaborate with cross-functional teams to support IT needs for new projects, office expansions, and technology upgrades.
- Conduct regular system updates, patches, and preventive maintenance to ensure compliance and security.
- Train end-users on new technologies, software applications, and best practices to maximize productivity and minimize support requests.
Minimum of 7 years of experience in IT technical support or a related field.Proven expertise in troubleshooting hardware, software, and network issues in a fast-paced environment.Strong knowledge of Windows and Mac operating systems, as well as common office productivity software.Experience with Active Directory, user account management, and enterprise-level IT systems.Familiarity with network protocols, LAN/WAN configurations, and basic server administration.Ability to prioritize and manage multiple tasks efficiently under tight deadlines.Excellent communication and interpersonal skills for effective user support and training.Strong documentation skills and attention to detail.Ability to work independently and as part of a collaborative team.Willingness to provide on-site support and occasional after-hours assistance as needed.