Company Description Alorica is a global leader in providing transformative customer experience (CX) solutions with a focus on creating lifetime customer relationships. With 100,000 professionals across 17 countries and supporting 250+ brands in 75+ languages, Alorica is known for delivering exceptional service and meaningful results. The company combines industry expertise, innovative strategies, and cutting-edge technology. Alorica is rooted in integrity, authenticity, and a commitment to exceeding expectations. Explore exciting career opportunities and join a team that thrives on curiosity, creativity, and collaboration by visiting alorica.com/careers.
Role Description The Reservation Specialist (English-Voice) is a full-time, on-site role located in Sheikh Zayed City. Key responsibilities include handling inbound and outbound calls, assisting customers with reservations, providing exceptional customer service, and promoting sales through personalized recommendations. The Specialist will also engage in ongoing training to stay updated on company processes, products, and policies while ensuring an efficient and pleasant booking experience for customers.
Qualifications Strong skills in Reservations and Sales to effectively manage booking requests and promote services Exceptional Communication and Customer Service skills to deliver excellent support and address customer needs Enthusiasm for participating in Training to stay updated on company knowledge and improve service delivery Proficiency in English (verbal and written) is essential Ability to work effectively in an on-site, team-oriented environment Previous experience in reservations, hospitality, or customer service roles is a plus Bachelor degree or any relevant diploma