- Manage high-volume hotel and flight bookings for clients, ensuring accuracy and efficiency in the reservation process.
- Liaise with hotels, airlines, and travel partners to secure the best rates and availability.
- Provide outstanding customer service by addressing client inquiries and resolving booking issues promptly.
- Develop and implement systems for tracking reservations and cancellations to optimize operations.
- Stay informed about industry trends, changes in airline and hotel policies, and market rates.
- Collaborate with the sales team to create attractive travel packages and promotions.
- Assist in training and mentoring junior staff members in reservation systems and customer service best practices.
- Prepare reports on booking performance and analyze data to identify opportunities for improvement.