Main Job Tasks and Responsibilities
Key Responsibilities:
- Manage the Call Center and Tele-Sales staff and monitor their daily performance.
- Track and achieve sales targets and conversion metrics.
- Distribute leads fairly and strategically across the team.
- Monitor call quality and provide constructive feedback.
- Prepare daily, weekly, and monthly performance reports covering:
- Number of calls
- Call duration
- Conversion rates
- Follow-up results
- New customers - Develop effective sales scripts and communication strategies.
- Train team members on persuasive selling techniques and professional communication.
- Resolve customer complaints and handle sensitive or escalated calls.
- Ensure accurate data logging and CRM usage.
- Motivate the team and reward high performance.
- Collaborate with the marketing team to improve lead quality and campaign effectiveness.